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Real estate agents in India work in an unregulated environment. Responsibilities of the agent to his client and vice versa , between the agent and property developers , between the agent and his associates are not regulated by law. Brokerages are different in different parts of India. The result is that many misunderstandings occur.

BRA-I was the first real estate association in India to set up a Grievances Cell which aims to settle disputes without resorting to the law. Members of the public, property developers, members of BRA-I who have complaints , may send a written complaint to chairman Grivenance cell or fill up the form.

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